Shipping Policy

Effective Date: September 22, 2026
Last Updated Date: September 22, 2026

gemsv5 is committed to providing customers with a reliable, convenient, and transparent shipping experience.

We carefully prepare each pearl necklace order and work to ensure your jewelry arrives safely and efficiently.

Shipping Rates

Our current shipping options are:

Expedited Shipping:

$8.99

Free Shipping:

Orders of $49.00 or more qualify for Free Shipping.

Standard Shipping:

$5.99 for orders from $0.00 to $49.00.

All applicable shipping costs will be displayed during checkout before payment is completed.

Free Shipping Eligibility

Orders totaling $49.00 or more qualify for Free Shipping.

The qualifying amount is determined according to the applicable order total shown during checkout.

Discounts, promotions, refunds, or order adjustments may affect free shipping eligibility.

Order Processing

After an order is successfully placed, gemsv5 begins preparing the order for shipment.

Processing times may vary depending on:

• Product availability
• Order volume
• Seasonal demand
• Holidays
• Payment verification
• Operational requirements

Selecting Expedited Shipping affects the shipping method but does not necessarily eliminate order processing time.

Shipping Information Accuracy

Customers are responsible for providing accurate and complete shipping information.

Please carefully confirm:

• Recipient name
• Shipping address
• Apartment or unit number
• City
• State or region
• Postal code
• Contact information

gemsv5 is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by customers.

Delivery Information

Delivery times may vary due to:

• Shipping carrier delays
• Weather conditions
• Holidays
• Transportation interruptions
• Customs procedures
• Events outside our reasonable control

Shipping estimates are provided as general guidance and are not guaranteed delivery dates unless specifically stated.

gemsv5 is not responsible for delays caused by circumstances outside our reasonable control.

Tracking Information

Tracking information may be provided after shipment when available.

Customers are encouraged to monitor tracking updates and ensure packages can be safely received.

If tracking information shows that a package has been delivered but cannot be located, customers should:

• Check the delivery area
• Ask household members
• Check with neighbors when appropriate
• Contact the shipping carrier

For shipping questions, please contact:

service@gemsv5.com

Customer Service Hours:

Monday–Friday
9:00 AM–6:00 PM PDT